Customer Help
We are here to help with your order.
Quick answers for orders, shipping, and returns
Orders and Shipping
Processing and delivery times can vary by product availability, carrier service, order volume, address verification, and product restrictions. Any delivery estimate shown at checkout is an estimate unless expressly stated otherwise. See our Shipping & Product Restrictions.
No. You may check out as a guest unless a product or service requires otherwise. Creating an account can make it easier to review your orders and account details.
Contact us as soon as possible at support@crimeguardian.com. We will do our best to help, but changes may not be possible once an order has entered fulfillment or shipped.
When tracking is available, we will generally email shipping confirmation and tracking information to the email address provided with your order.
Payments are processed using third-party payment providers. For more information about how we handle information, please review our Privacy Policy.
Applicable taxes, shipping charges, and other charges are shown during checkout.
CrimeGuardian ships eligible orders to delivery addresses in the 48 contiguous United States only. Product and destination restrictions may apply.
Some orders may ship separately depending on product availability, fulfillment source, or shipping requirements. You will receive tracking information when it is available.
Need to return an item?
Returns and Exchanges
Eligible unused, unopened items in their original packaging may generally be returned within 30 days of delivery. Original shipping charges are generally non-refundable for ordinary voluntary returns. Read the complete Return & Refund Policy.
Please contact us promptly with your order number, a description of the issue, and photographs when reasonably available. We will review the issue and provide the appropriate resolution.
Please contact us promptly. If an item arrived damaged or defective, we will provide appropriate return instructions and will not require you to bear return-shipping costs when a return is necessary.
Please do not send merchandise back until we provide return instructions. The return address may vary by product, distributor, fulfillment source, or the nature of the return. Do not mail regulated items, including products with batteries or aerosols, without instructions.
Email support@crimeguardian.com and include your order number, if applicable, plus a brief description of how we can help.
Contact us as soon as possible. An incomplete or inaccurate address may delay delivery or result in a package being returned to the sender.
Contact us as soon as possible. We will do our best to help, but a change or cancellation may not be possible once the order has entered fulfillment or shipped.
We do not currently offer pre-orders. Please check back for availability or contact us if you have a question about a specific product.