Return & Refund Policy
Effective date: August 28, 2026
CrimeGuardian wants you to be confident in your purchase. This Return & Refund Policy explains our process for ordinary voluntary returns, as well as how to report damaged, defective, incorrect, or incomplete merchandise.
Ordinary Voluntary Returns
Eligible items may generally be returned within 30 days of delivery if they are unused, unopened, and in their original packaging.
Customers are responsible for return-shipping costs for ordinary voluntary returns unless otherwise stated. Original shipping charges are generally non-refundable for ordinary voluntary returns. We do not charge a restocking fee.
Products that have been opened, activated, used, altered, or have broken safety or tamper seals generally are not eligible for an ordinary voluntary return. This helps protect the safety, quality, and integrity of personal-safety products.
Proof of purchase from CrimeGuardian may be required to process a return.
These ordinary-return restrictions do not eliminate any rights or remedies that may apply to merchandise that is defective, damaged upon arrival, incorrectly shipped, subject to an applicable warranty, or otherwise protected by applicable law.
Damaged, Defective, Incorrect, or Incomplete Items
If you received the wrong item, an item arrived damaged or defective, or your order appears incomplete, please contact us promptly so that we can review the issue and determine the appropriate replacement, refund, warranty assistance, or other remedy.
When reasonably available, please include your order number, a description of the issue, and photographs of the product, packaging, shipping label, and shipping materials.
We may ask that you retain the product and original packaging while we investigate the issue with the applicable carrier, distributor, or manufacturer.
If CrimeGuardian sent an incorrect item or an item arrived damaged or defective, we will provide appropriate return instructions and will not require you to bear return-shipping costs when a return is necessary.
How to Start a Return
To begin a return or report a problem with an order, email support@crimeguardian.com with your order number and a description of the issue.
Please do not send merchandise back until we provide return instructions.
The appropriate return address may vary depending on the product, distributor, fulfillment source, or nature of the return. Do not send merchandise to our business mailing address, a manufacturer, or a distributor unless we specifically instruct you to do so.
Returns sent without appropriate return instructions may be delayed.
Products With Special Shipping Requirements
Certain products may be subject to special carrier or transportation requirements because they contain batteries, aerosols, pressurized containers, chemical substances, self-defense sprays, or other regulated materials.
Do not mail or ship these products back until you receive return instructions from CrimeGuardian.
Return shipments must comply with applicable carrier and transportation requirements.
Refunds
After an approved return is received and inspected, we will notify you regarding the status of the return.
If a refund is approved, it will be issued to the original payment method.
For ordinary voluntary returns, the refund generally covers the amount paid for the returned merchandise and applicable refundable taxes. Original shipping charges are generally non-refundable unless otherwise stated or required by applicable law.
The time required for a refund to appear in your account after it is issued may vary depending on your payment processor, card issuer, or financial institution.
Exchanges and Replacements
Direct exchanges may not be available for every product.
For an ordinary voluntary return, we may ask you to return the eligible item for a refund and place a new order for the desired product.
For damaged, defective, or incorrectly shipped merchandise, we may provide a replacement when appropriate and available.
Shipping Issues
If a package is returned as undeliverable because the delivery address provided with the order was incomplete or inaccurate, additional shipping charges may be required before reshipment.
If carrier tracking shows an order as delivered but you cannot locate the package, please contact us so that we can assist with available carrier investigation procedures.
Additional shipping information is available in our Shipping & Product Restrictions policy.
Manufacturer Warranties
Certain products may include a written manufacturer warranty. Warranty terms and procedures vary by manufacturer.
CrimeGuardian may provide available warranty information or assist in directing you to the appropriate warranty process when applicable.
A manufacturer's warranty does not eliminate any rights or remedies that cannot lawfully be limited or excluded.
Abuse of the Return Process
Where permitted by law, CrimeGuardian may refuse an ordinary voluntary return that does not meet this policy or that involves suspected fraud, product substitution, tampering, abuse of the return process, or a materially misrepresented product condition.
Nothing in this section limits rights or remedies that cannot lawfully be restricted.
Contact Us
Questions regarding returns, refunds, damaged merchandise, or warranty issues may be directed to:
Email: support@crimeguardian.com
IRIS Merchants Limited Company LLC d/b/a CrimeGuardian.com
64 W Central Ave, Suite 5042
Edgewater, MD 21037